FAQ

 

What frame sizes and shapes do you offer?

We offer portrait, square and landscape options for our prints. 

 

For our canvas-framed products: Portrait frames come in 12" x 18", 16" x 24", 20" x 30", 24" x 36", 32" x 48" and 40" x 60" options. Square frames come in 10" x 10", 12" x 12", 14" x 14", 16" x 16", 20"x 20", 24" x 24", 30" x 30", 32" x 32" and 36" x 36" options. Landscape frames come in 18" x 12", 24" x 16", 30" x 20", 36" x 24", 48" x 32" and 60" x 40" options.

 

For our frameless poster products: Landscape sizes come in 18" x 12", 24" x 16", 30" x 20", 36" x 24", and 54" x 36" options. 

 

Do prints come framed?

Yes! Framing is included on all canvas prints for no additional charge. All of our canvas prints are printed on gallery-wrapped canvas and come pre-framed and ready to hang, in your choice of either black, white, espresso or natural wood colored frames. Our poster products do not come with frames.

 

How long does shipping take?

All artwork is made to order. Production takes 2-5 business days, and U.S. delivery typically takes 5-10 business days. You’ll receive tracking by email as soon as your print ships.

 

What locations do we ship to?

We ship throughout the United States (5–10 business days) and internationally (typically 10–30 business days depending on destination).

 

What should I do if my print arrives damaged or bent?

We carefully selected our manufacturing partners based on quality, but occasionally damage or defects can happen. If your print arrives damaged or defective, we’ll process a replacement right away. Email us at NYCrestaurantprints@gmail.com with your order number and a photo of the issue - we’re here to help.

 

What materials do you use?

All canvas prints are produced by our U.S.-based print partner using archival-quality inks and premium cotton-poly canvas. Frames are made from high-quality pinewood.

 

All poster prints are produced by our U.S.-based print partner using archival-quality inks and heavyweight 285gsm water color paper.

 

Can I return or exchange a print?

We accept returns for damaged or defective items. Because each print is made to order, our manufacturing partner can only accept returns for issues related to damage or defects. Please double-check your selections at checkout. You can review our full Refund Policy for more details.

 

How do I track my order?

You’ll receive an automatic email with tracking once your artwork ships. If you haven’t received tracking within 2-5 business days after ordering, email us and we’ll assist immediately.

 

Can I request a custom print or a restaurant that’s not listed yet?

Absolutely - we regularly take custom requests! You can order a custom print here or email us at NYCRestaurantPrints@gmail.com to inquire.